We may collect, hold and use some of your personal data and so here will provide more information about how this works.
Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.
Meanings of phrases within this document:
Data: Any information that a user of the website provides to us, through our “Contact us” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.
We/Us/Our: Wolston IEA, The Priory, Priory Road, Wolston, Coventry, Warwickshire, CV8 3JW.
Company Number: 13098706
You/Your: A user of the website
The Website: wolstoniea.co.uk
As a user you have the following rights:-
This is information about you that you give us by filling in forms physically or on our website; or by corresponding with us by phone, email or otherwise. The information you give us may include your name, address, email address and phone number, identification documents, financial information or bank account verification information.
Additionally, we may collect the following, where appropriate; occupation and/or tenancy information, land ownership information, property auction attendance information and information relating to property transactions.
You can contact us directly through any of our contact options available on the Website.
If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us. You can update your details at any time by contacting us here.
Information we collect from your use of our website
With regards to each of your visits to our website, we will automatically collect the following information:
technical information, such as the internet protocol (IP) address used to connect your device to the internet location of where you connected to our service
your internet service provider (ISP) the type of device you are using to access our service
We also place ‘cookies’ on your computer or device.
Please see our ‘ Policy’ for more information on this.
We use Google Analytics to understand how Howkins & Harrison’s internet site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy relating to its analytics service here.
We also work closely with other organisations (including, for example, estate and letting agent content management systems, credit check providers, and mailing list providers). We will also carry out searches with third parties who hold information relating to property transactions, such as the Land Registry.
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
We will potentially reply to your email, write to you, contact you by telephone, in order that we can:
We will delete your personal information once your request has been met or the service has been provided, except where:
You have the right to withdraw your consent to us using your data and to request that we delete it.
We will usually keep information about you for a maximum of 16 years after the end of our relationship with you unless:
We will not sell any of your data with any third parties for any purposes, we may share your information save for any requirement that is to be carried out by a third party – such as (but not limited to) an EPC, floorplan, survey, investigation or specialist advice.
You agree that, for the purposes set out in the ‘Data Collection’ section set out above, we have the right to share your personal information with:
Additionally, we will disclose your personal information to the relevant third party:
Your data will only be stored by us, at any of our premises, in the UK.
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at 02475 122088 or via email at firstname.lastname@example.org
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.
If you have any cause for complaint about our use of your personal data, please contact us on 02475 122088 or email email@example.com
We will address your concerns and attempt to solve the problem to your satisfaction in line with our complaints handling procedure, which you can get a copy of by contacting Clare Malyon.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.